FAQ's

Thank you for choosing Deluxcious.org as your e-commerce delivery website in Oman. Below are some frequently asked questions (FAQs) that may help answer your questions. If you have any further questions, please feel free to contact our customer service team at [contact(at)deluxcious.com].

What is Deluxcious.org? 

Deluxcious.org is an e-commerce delivery website that offers a variety of products for delivery in Muscat, Oman.

What types of products are available on Deluxcious.org? 

We offer a wide range of products including groceries, personal care items, household essentials, electronics, and more.

What are the delivery charges for orders on Deluxcious.org? 

We offer free delivery for orders in Muscat, Oman.

How long does it take for an order to be delivered? 

We strive to deliver your order within 24 hours of placing it on our website. However, delivery times may vary depending on the availability of the product and the delivery location.

Can I cancel my order? 

Yes, you can cancel your order within 24 hours of placing it on our website. Please contact our customer service team at [contact(at)deluxcious.com] to request a cancellation.

What is your return policy? 

We accept returns for products that are damaged, defective, or not as described. If you receive a damaged or defective product, please contact our customer service team at [insert contact information] within 48 hours of receiving the product to request a return. We will provide you with instructions on how to return the product. Please note that the product must be returned in its original packaging and condition. Once we receive the returned product, we will process a refund or exchange.

What payment methods do you accept? 

We accept payment through Visa, Mastercard, and other major credit cards.

How do I track my order? 

We will send you an email with tracking information once your order has been shipped. You can also check the status of your order on our website by logging in to your account.

How do I contact customer service? 

You can contact our customer service team at [contact(at)deluxcious.com] or through our website's contact page. We are available to assist you with any questions or concerns you may have.